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Advance Technical Products Ltd. is a well-known manufacturing and trading enterprise. It sources high quality metal materials from USA and Japan to produce goods in its own factories. It sets up its own factories and administrative sites in many places in China and Hong Kong so as to enhance its competitiveness. It chops materials into different widths and distributes them to Hong Kong and local areas in Mainland China.

Problems Encountered

• Slow response of the system

According to Sammi Wong who is the Administrative Manager of Advance Technical Products former ERP system could barely support few requirements like creating Sales invoice, Purchase Order and Account documents but they could not interlink with each other. Also, the connection between offices in different countries depended on a remote control software and the speed was too slow.

• Failure in facilitating company operation

The Production and Storage functions in the previous system could not support the operation in the company. The data in Storage function could not match up with different situations of the company. For example, there were many materials with different characteristics in the same weight, they should be stored in different warehouses but the old system could not meet the requirements, Sammi said.

• Unable to know the working progress of staff

Advance Technical Products Ltd has many offices in different countries. It hopes that TOGO Web-based ERP solution can help them to obtain and share first hand information more conveniently in the company. The old system could not provide information of the frontline staff in China. The Management could not know the working progress of staff especially in China such as the negotiation progress with customers.

• Overdependence on manual operation

The company wants to have an accurate purchase forecasting. Sammi told us that they were used to do the forecasting through estimating the inventory level, if they wanted to forecast by using sales record, they had to key-in the data in Excel for analyzing and sent the result out via e-mail which spent lots of time and manpower. The company has materials in different width and thickness. Every production would produce wastage but the pervious system could not manage this problem.

Developing Process

Advance Technical Products has started to use the TOGO system since 2003. From ordering to execution, TOGO used a very short period of time with no delay. At the beginning, the old system and the new one were executed in parallel. The first execution was the Sales Module which would not affect the profit and loss account in the old system and the company could know the progress of salesmen.

Later, the Production and Inventory Module has been carried out. After completing a task, the new system only needs to update the Inventory in the old system. By converting the data in the Excel file to TOGO ERP system, the new system could be started. The only thing need to do was giving the data to TOGO and they would transfer the data to the new system.

The Accounting Module came at last. Sammi expressed that no difficulties were found in using the new system as what they have to do was to transfer the balanced off to the new system.

Advantages of Using the New System

• Speed enhancement

There is no need to install any program in subsidiaries when using TOGO Web-based ERP Solution. What you need is only a server and you can access the system and obtain or store up data without using the third party remote access. According to Mr Tang, the system is able to support 40 to 50 users to access the system concurrently. By using the new system, offices around the world can share the latest information on the system and the responding time is more rapid which can increase productivity of the staff. From creating quotation and production to actually receiving payment, all information is clearly shown on the system after installing TOGO system. Besides, Mr Tang said that customers' confidence towards the company is noticeably enhanced.

• Flexible System

TOGO provides modified services to Advance Technical Products so that the system can match up with their unique operation procedures in the company. Therefore, the response time can be shortened. Companies can select modules provided by TOGO according to the needs of their company. This can save money for adding extra functions for the system. "We had considered many companies providing ERP Solution like SAP, however, we found that other companies only furnished standardized system which needs to pay for adding extra functions. The company might need to spend extra costs on it. Even though companies are in same industries, their operations may not be the same. I found TOGO's system more suitable for our company" said Sammi.

• Accurate Purchasing Forecasting

With the linkage among Sales, Inventory and Purchasing,we can monitor the material used and material sold. This provides statistics for a more accurate purchase forecasting which helps reduce waste. "In the past, when the inventory level dropped to certain amount, we had to place an order to our suppliers. But now, the system uses sales amount for forecasting. This is more accurate and this reduces the inventory level" said Sammi.

• Minimize Human Error

The system provides searching function that customers can find out the information of sales and inventory easily. The collection of Customer Information enable the company to know the purchasing habits of its customers. Also, they can combine orders together so as to reduce wastages and human error. Fewer mistakes have been made after using the system and the cost saving from that can certainly cover the cost of the system. After unifying processes of production, quotation and purchasing on the system, the company can shift the work of calculating materials to Mainland China so as to reduce the manpower in Hong Kong.

• Better Technical Support

As it is a Web-based system, customers can use the system with a web browser. If there is a need for technical support, technicians can remotely access to the system and fix the problem without visiting the offices. In the future, Sammi is planning to partially open the Inventory database to its customer from different countries so that customers can check the stock availability by themselves. "By using the new system, it can save more time which means saving money to the company" said Sammi.

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Best Universal Products Limited (BUP) is a trading firm selling home appliance products. It sources best quality home applicances from the Greater China region and distributes throughout Europe. To increase its competitiveness, it chose TOGO Web-based ERP Solution to improve its resource management system in the company.

Problems Encountered

• Ease of Data Loss

May, the Project Manager of BUP, reviewed that the company faced the problem of losing data when saving and obtaining data from the Excel files. Also, there was no security control on data. The data could be deleted or changed easily due to human errors. That would seriously affect the operation in the company.

• Difficulty in finding data

May claimed that as no system was applied in the past, it was very difficult to search data among a huge amount of Excel files. It definitely wasted lots of time and manpower to manage the data, thus reducing in productivity and profit margin.

Advantages of Using the New System

• Minimize Human Error

After using the TOGO ERP Solution, there are dramatic improvements in the company's operation. It is mainly resulted from better communication among staff, and fewer human errors have been made. "After we begin to use the new system, the communication among departments is obviously improved, and fewer mistakes have been made. This does speed up the operation processes inside the company." May said.

• Easy Installation

What the new system needs is only a server. No any other technical support is required. So, it does not influence the daily operation in the company during installation and implementation. May agreed that there is no IT department in her company, but the system can still be run smoothly. It is because TOGO has prepared everything for the company.

• Easy to Use

The interface of the system is clear and user-friendly. Belinda, the Director of BUP, was surprised that their staff only spent half an hour to learn how to use the new system in the user training session. "The overall productivity of staff has been improved significantly. Previously, they might need about 20 minutes to find out a particular order, but now they can get it within 1-2 minutes. The whole operation in the company is more systematic and standardized." May added.

• High flexibility

When setting up the system, BUP noticed that TOGO had put lots of effort to listen to the requirements of its customer. They tried to give a high quality Web-based ERP solution which helps maximize the efficiency on resource management to them. "I am pleased with the flexibility of the system that could be adjusted to match with the operation processes in the company." said Belinda.

• No geographical constraints

Even though the management usually travels overseas, by accessing the system through Internet Explorer, they can now get the most updated information from the company. This allows them to make critical changes on their business strategies in a short period of time. Hence, the company can increase its competitiveness to cope with the ever-changing business environment.

• Meeting Expectations

Before installing the TOGO Web-based ERP Solution, BUP faced many problems. However, when the system starts to run, it helps to solve lots of problems and facilitates the daily operation. May believed that TOGO Web-based ERP Solution can help her to have a better management on business information because TOGO assures them that they can obtain the latest information whenever and wherever they are.

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The Chius Manufacturing Co. Ltd. (Chius) is a well-established manufacturer of industrial personal safety products for more than 40 years. Its products range from protective gloves to protective clothing and safety products. Due to the rapid expansion of the company, Chius decided to replace the previous system with TOGO Web-based ERP Solution.

Advantages of using the new system

• Facilitate daily operations

Before using TOGO system, Chius has been operating with ERP solution. However, manual operations were still needed as the previous system could not fully integrate with Chius's operation. This was time-consuming and the efficiency was greatly affected. Therefore Chius started searching for a new solution. In the selection process, the company found TOGO's solution very flexible system which caters to customer's unique requirements. Eventually, Chius chose TOGO as its ERP solution provider. After several meetings with Chius, TOGO consultants understood the operation of Chius and customized the system according to Chius's requirements.

• No Geographical Boundary

TOGO solution is a web-based solution which allows customers to enjoy the system whenever and wherever they are. An Internet Explorer enables them to use the system successfully. Even the management of Chius sometimes works overseas, they can still access the system easily and get the most updated information within the office. This can provide flexibility for company's expansion.

• Professional Customer Service

Providing the best solution to our customers is the primary objective of TOGO . Carefully listening to customers' needs, TOGO consultants will provide the most suitable solution which fulfills the customers' needs. TOGO understands every customer has different needs in company operation. Therefore, we design and customize our screens to streamline with Chius's operation. TOGO endeavors to be professional and efficient on providing technical services. Our consultants will answer customers' queries and resolve their problems within a very short period of time.

Ms. Chiu, the person in charge of the solution, commended that TOGO has specially designed a "Big Board" for her company which allows the staff to know the whole company's operation : from placing order to issuing invoicing . This can reduce the time of stock checking. Thus, efficiency is enhanced. Moreover, in case of technical problems, TOGO consultants will answer its customers' queries pleasantly and patiently.

Meeting Expectations

After executing TOGO system, the operation of Chius is much smoother than before as the special functions customized to suit the requirements of Chius providing convenience to the company. This enables the management to understand the whole operation and thus speeds up the process of decision making. "TOGO Web-based EPR solution is really valuable. With its professional customer service, the result is unpredictably encouraging. TOGO is absolutely reliable." Ms Chiu emphasized.

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Chopard was established in 1860 in Sonvilier. With long history of development, it is now one of the leading names in the highclass watch and jewellery industry. Its offices and stores spread over the world in U.S., France, Spain, Italy, Britain and Asia, etc.

Problems Encountered

• Neglecting Regional Operation

The original system was implemented based on the requirements of the worldwide headquarters, which could not fully support regional operation. Although the regional offices would like to build up a system for regional purpose, this was not in the priority list of the headquarters.

• Time-consuming to Modify the Existing System

In fact, Chopard had considered developing a regional system from the original one, but the long implementation time made it unrealistic. For example, in order to cater for the need of the Greater China Region, a long period of time has to be taken to translate the system interface from English to Chinese. As a result, rather than modifying the original system, Chopard decided to introduce another system for regional operations.

After much deliberation, Chopard found TOGO Web-based Business Solution^TM a user-friendly and worthwhile system with the shortest implementation schedule. Therefore, it chose to apply and execute TOGO system in parallel with the original one.

Advantages of using the new system

• Streamlined Workflows

The new system is convenient to use, since staff can collaborate and perform tasks through the online platform. Besides, it can streamline and smoothen operation of the organization through standardization and automation of working processes. Furthermore, the system enables faster and more accurate management decision, as well as closer supervision on the overall operation as information and reports can be prepared and viewed whenever needed.

• Increase in Efficiency due to Ease of Operation

TOGO interface is user-friendly and easy to understand. Staff learn how to use the system in a short period of time. Some users can even use it without training. This minimizes the time on training staff and the overall efficiency of staff has been improved substantially. With the Web-based feature, all the operations can be done on the Internet everywhere so that different regional offices and stores can collaborate better.

• Improvement on Data Accuracy

In the past, the inventory record was kept in Excel files only. Staff had to input data manually which inevitably led to confusion and errors. With the new system, all the data are managed within the database. Staff can share and retrieve the most updated data using TOGO system. Repetitive input processes are eliminated. The data provided are more accurate and well-organized.

• Perfect Customer Services

The new system helps Chopard maintain and update the information of customers in an orderly way. With the transaction records of customers, Chopard can have a better understanding of their preferences. It can thus formulate better promotion plans and provide the most suitable products and services to the market. This effectively enhances customer loyalty and strengthens the relationship between Chopard and its customers.

Meeting expectations

All in all, Chopard is contented with the TOGO solution and the after-sales service. With a user-friendly interface, centralized database and more efficient workflows, its productivity has definitely been boosted. Moreover, Chopard is pleased with the quick responses of the support team in handling problems. It is believed that the system will also be able to support the future development of Chopard.

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Established in 1901, CLP Power Hong Kong Limited is the principal subsidiary of the CLP Group. They are the largest vertically-integrated electricity generation, transmission and distribution company in Hong Kong serving 80 percent of the territory's population.

Problems Encountered

With more than 10 years of history, the old system was a simple and practical one. The only problem was its incapability of providing reports with relatively higher complexity. The company often needed to spend a lot of manpower to produce daily reports and this reduced their work efficiency. It also failed to meet the company's actual operational needs. Moreover, as the company was planning to upgrade the computers to MS Windows 7, and the old system is not compatible on the new platform, a new system was indeed necessary to replace the old one.

Developing Process

After watching the demonstrations from a few solution providers and contemplating on different aspects, CLP Power considered that the price of TOGO system is reasonable and TOGO team can fully understand their requirements on the system. Therefore, they chose TOGO system. Apart from that, the design of TOGO system is flexible, and able to support their future development. They are thus more confident on the new system. After several rounds of consultation meetings and discussions on the design of the systems with the team, the new system was finally launched within company's schedule.

Advantages of using the new system

• Save time and manpower

The Project Manager from CLP Power, Mr. Chu described that the old system was unable to provide reports with high complexity. They only used MS Excel to create the reports. This was relatively time-consuming and inconvenient. When they discovered some human errors, they were required to re-work on the documents. This violated their principles of efficiency. After the new system was launched, only one click is needed, and reports can be exported right away. This saves a lot of time for them. They can finish their work faster now. Staff's work efficiency had a remarkable improvement. Mr. Chu said, "There are many users using the new system. If each of them can save a few seconds, in total, we can save a lot of time. This is what we call 'Time is money'."

• Easy-to -use with flexible functions

During the system implementation, the Project Manager found that TOGO system interface is simple and easy to user-friendly. After some simple trainings, staff can use the system right away. Also, he discovered that system is very flexible. "TOGO team listens to us patiently and provides corresponding services based on our new requirements. Now, our colleagues can check their own schedules on their mobiles, anywhere and anytime, which brings convenience for our daily work."said the Project Manager.

• Accurate data

The Project Manager reviewed that the new system has replaced most of the previous manual operational processes. This helps prevent unnecessary human errors. Since the old system could not link with other systems, their staff needed to cross-check the data among various systems to reduce the number of mistakes. This consumed a lot of time and manpower. In contrast, TOGO system can be directly linked to others systems right now. Data can be more accurate and no more double-checking is required. Furthermore, analysis reports, which were not available in the past, can now be generated in the new system. This accelerates company's operation flow and makes the operation flow even smoother.

Meeting Client's Expectations

In conclusion, CLP Power expressed high satisfaction with TOGO system and after-sales services. They think the system is stable which fulfills all of their requirements. Mr. Chu said, "Overall, this system has fulfilled our company's requirements. I would give 8.5 marks to TOGO." They believe that TOGO can support CLP Power's future development. They will also recommend TOGO system to their friends or other organizations.

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Dainippon Screen MFG. Co., Ltd., established in 1943, is a world-class manufacturer specializing in printing and PCB production equipment, committed to producing reliable products with high quality. Dainippon Screen (China) Ltd. is headquartered in Hong Kong since 1983. There are also representative offices in Beijing, Shanghai and Guangzhou currently, which are mainly responsible for marketing operations, and also providing after-sales services and technical training for the mainland. Screen has been committed to developing high-tech products, and always striving to provide innovative technology and products for the printing field. Furthermore, Screen also puts a strong emphasis on comprehensive and professional customer services, as well as both all-rounded and targeted technical supports.

   

Problems Encountered

• Labor-oriented operation

Project Manager revealed that they did not apply any systems before, they only made use of MS Excel and record cards to store data. As most of the data, including stock-in and stock-out data, were inputted manually, human errors did happen occasionally. On the other hand, before the new system implementation, tasks such as generating analysis reports were also done manually, which was very time-consuming. This brought pressure to departments with limited manpower. In order to solve the problems mentioned above, the company decided to purchase a new system.

Developing Process

After watching the demonstrations from a few solution providers and contemplating on different aspects, the company considered that the price of TOGO system is reasonable and it can solve the problems mentioned above effectively. The most important point is that TOGO system is web-based, which allows their colleagues and management overseas to check and analyst the inventory in a convenient way. Therefore, they finally chose TOGO system.

Advantages of using the new system

• Clear and user-friendly interface

Project Manager pointed out that TOGO system interface is clear and simple. Staff can master the system quickly even for their first time using it. The system also has a stable performance which allows them to work smoothly.

• Reduced manual tasks and increased efficiency

Project Manager mentioned that the new system has streamlined their operation flow in terms of warehouse and inventory management. Staff does not need to enter the warehouse to check the stock level anymore. This saves a lot of time and enhances their work efficiency.
Moreover, after using the new system, purchase orders or other analysis reports can be automatically made by only clicking the button once. This is swift and convenient. According to Project Manager, the new system has saved at least half of their working time right now.

• Accurate data

Project Manager reviewed that the new system can accurately record the stock level. They do not need to worry about having wrong data. On the other hand, as the whole price list has already been imported to the system. When they generate purchase orders, they do not need to check the price every time. This not only saves time, but also reduces the chances of wrong manual input.

• Professional Customer Service

Project Manager is very satisfied with TOGO after-sales services. "TOGO project team listens to us patiently and provides suitable solutions within a short period of time. I would give 7 marks for them as a recognition and I hope they can do better in the future." said Project Manager.

Meeting Client's Expectations

In conclusion, Project Manager expressed high satisfaction with TOGO after-sales services. They think the system is stable and fulfills all their requirements. They believe that TOGO can support their future development. They will also recommend TOGO system to their friends or other enterprises.

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Friven Eagleton Sourcing Ltd. (Eagleton) is a wholly owned subsidiary of Friven & Co. Ltd. , which is listed on Singapore Exchange. Eagleton, established in 1979, is a large Hong Kong based trading firm. Over the years, the Company's trading activities have been expanded to cover a wide variety of general merchandise targeted for markets in Europe, Australia, South Africa etc.

With their professional experience, Eagleton developed good partnering relationships with some manufacturers and distributors in South East Asia. They provide high quality products and services to their customers.

Integrated system linking offices in different places

Kenneth Kwok (the Administrative Manager of Eagleton) said that their company had already used the old system for more than ten years, however, that system did not support upgrading which is a barrier to the development of the company. So, he decided to change for a new system. Kenneth believed that a valuable system could raise productivity and connect all the offices in different places. It could support the daily operations of staff and provide a channel for management level know the situation within company.

In the reference of other local and overseas ERP solution providers, Eagleton finally chose TOGO as their supplier. Kenneth explained that there were lots of ERP Solutions packages in the market, some of them are very expensive and some are not cost-effective; some of them are too complicated to learn and use; others contain many unnecessary functions in the package which could not simplify the trading processes and increase cost of production.

TOGO provides more flexibility to its customers. Customers can choose their own combination of modules and functions to fit with their unique operations. Also, the price of TOGO solution is reasonable and can be adjusted according to the requirements of customers. Its Web-based performance links up and integrates scattered workplaces together by the system.

In 2004, a short period of time was used from preparation to execution of the system. TOGO consultants did the follow-up in the whole process. The Manager of IT Department Tom Shum said that no difficulty was occurred from installation to application. Since then, six offices around the world are using the new system. Users' feedbacks are positive. They think that the new system improves working processes because it is speedy and user-friendly.

Easy management and stronger connection

Tom pointed out that it was easier to manage the new system since TOGO technicians could remotely access to the server for technical support or upgrading. If there was any instant problem, they could fix it in a few minutes. Moreover, it was not necessary to suspend operation during the maintenance, so it would not affect company's performance.

By using the new system, the whole working process time is shortened. Kenneth expressed that many procedures (e.g. Quality Control) are confirmed by using fax or e-mail in the past. This process was time consuming. Now, they can access the system to collect information they want. This can save time and reduce administration costs. Besides, dispersive systems in different offices provided duplicate and messy data. With system integration, it links up offices in different places like China, Taiwan and Thailand, etc. As a result, they can receive accurate information and enhance communication.

Outstanding functions strengthen daily operation

Kenneth satisfies with the new system especially the function of format integration from different documents. Previously, each office had its own documentation format. Staff had to spend time to covert the format into what they were using when they received a document from other offices. It was time-consuming. However, this problem was solved after installation of the new system. Tom mentioned that simplification of approval process is the most outstanding feature of the new system. Formerly, staff had to print out their documents and gave their supervisor for checking and approval. But now, they can automatically send their draft documents to their supervisor and the supervisor can approval via the system instantly, so it can reduce much administration costs.

Cost reduction and increment in productivity

Tom voiced out that the production processes is very smooth after the execution of the new system. Those complex works in the past are now easy to handle. The productivity of staff has been increased because the system help to change documents into different formats like PDF, Excel, Word, etc which saves time for nearly 30-40%. Besides, the system provides information of budget control so that the management level can have updated information of the company. The system helps maximize productivity and minimize cost of operation. Kenneth thinks that those advantages make TOGO system worthwhile.

Meeting Client's Expectations

For the after-sales service, Kenneth is content with carefully listening of TOGO staff and their quick responses. Whenever there was any problem, they can fix it quickly just like the computer department within the company. In conclusion, the management level of Eagleton definitely satisfies with the new system. They believe that TOGO system can cope with the future development in the company. Kenneth remarked that, "A stable and reliable ERP system is an aid for management level to make strategies rationally and scientifically."

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Hong Kong Labware Co., Ltd (Labware) represents a one-stop supply of laboratory items such as Measuring Instruments, Chemicals, Lab Furnitures and etc. It offers products and services not only in competitive prices, also in excellent quality. Labware continuously expands its business and established branches in Macau and ShenZhen respectively in order to serve the market in China.

 

Problems Encountered

• Existing System Failed to Meet the Requirements of Company Operation

Labware realized that the former system did not fit with the company operations. Without automation function in the existing system, the staff had to handle lots of manual tasks. In addition, the former system's operation could not well support a large amount of concurrent users. As a consequence, the work efficiency decreased apparently. In order to get rid of these problems and align with the future corporate development, Labware would like to change a new competent system.

Implementation Processes

After evaluating the proposals from several system suppliers, Labware decided to use TOGO Web-based Business Solution. It is because TOGO can customize the system based on the company requirements and its workflows. Besides, Labware found that TOGO not only offers a system with updated technology, but also provides it with reasonable price. Therefore, Labware realized that TOGO system is the best choice to fulfill all their requirements.

Benefits of Using the New System

• Automatic Workflow and Efficient Approval Flow

TOGO system provides approval flow function which can help automate and manage the workflow efficiently. Completed documents can be directly submitted to the selected supervisors for approval through the system. As a result, the paperwork can be minimized and the time spending on approval flow can be reduced. Also, the users can easily modify the documents in the system. At the same time, the system can keep track all modified records, so the operation transparency can be increased.

• Reduced Manual Tasks and Increased Efficiency

The system customization service provided by TOGO can help Labware streamline and smoothen the workflows and reduce unnecessary manual tasks. "Our employees needed to create purchase orders one by one before changing the system. After using TOGO system, our users can directly convert the sales orders to purchase orders through just clicking a button in the system. Therefore, the unnecessary manual tasks and working time can be reduced.," the representative of Labware said. Moreover, the system interface is user-friendly and easy to understand. This minimizes the time in handling the documents. Therefore, the overall operating efficiency increases substantially and the internal operation can be maintained at a high level of consistency.

• Professional Customer Service

Labware is satisfied with the professional after-sale service provided by TOGO. "When we encountered some system problems or requested for modifications, TOGO consultants can provide the most suitable solution within a very short period of time. In addition, after the installation is completed, system customization service also is provided to fulfill the new requirements. To conclude, TOGO customer service scores 90 marks," the representative of Labware said.

Reaching Targets and Prospects

All in all, Labware is very satisfied with TOGO Web-based business solution and the customer service provided. They think that the system interface is user-friendly and easy to understand. In addition, due to the system flexibility, the system can well fit with Labware's workflow so that the work efficiency increases dramatically. Besides, because of the professional after-sale service, Labware believes that the system is able to support its future corporate development.

 

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The Hong Kong Society for the Blind (HKSB) established in 1956. Over the years, the organization has innovated and expanded their eye care and low vision services, rehabilitation and vocational training, educational support, employment guidance, adaptive technology advisory service, information and communication technology applications for information accessibility, rehabilitation service for persons with multiple disabilities and visual impairment (MDVI), and residential care for both MDVI and aged blind, in order to meet the changing needs of the visually impaired.

Problems Encountered

• Labor-oriented operation

Project Manager recalled that the organization did not use any system but instead, they only made use of MS Excel to organize data. As MS Excel does not allow multiple users to edit the file at once, the user who is using the file always needs to close the file first in order to let another person to edit it. This is rather time-consuming. Moreover, as there were frequent file transfers, numerous copies in different versions were made. This created confusions. Before using the system, their operation was mainly labor-oriented. It was time-consuming to generate analysis reports manually, which also added pressure to the department with limited manpower.

• Data security issues

Project Manager revealed that, their staff used to store information in memory sticks to work outside office. As those files involved confidential data or third-parties' personal information, this storage method actually had a potential risk of data leakage in terms of security concerns.

Developing Process

After studying the demonstrations from a few solution providers and contemplating on different aspects, HKSB considered that the price of TOGO system is reasonable and it can solve the problems mentioned above effectively. They also think that TOGO system can support their development in the coming 5 to 10 years so they finally chose TOGO system.

Advantages by using the new system

• Clear and user-friendly interface

Project Manager pointed out that TOGO system interface is clear and simple. Staff can master the system quickly even for their first time using it. The system also has a stable performance which allows them to work smoothly.

• Save time and manpower

Project Manager described that they used to spend more than a week to make an analysis report through complex procedures in the past. Now, they only have to click one button and the system can generate the report they want right away. This saves a lot of time for them and they can finish their work with the least amount of time.

• Real-time data sharing

Project Manager expressed that TOGO system is a real web-based system. Even if they need to work outside the office, they simply connect to the Internet, log into the system, and then they can update or retrieve right away. They can also share with colleagues in other working sites. This is simple and far more convenient than using memory sticks.

Match client's expectations

In conclusion, users are very satisfied with TOGO system and after-sales services. They reviewed that the system is stable and it runs very smoothly. It fulfills their requirements. They believe that TOGO can continue to cooperate and supports HKSB's future development. They will also recommend TOGO system to their friends or other organizations.

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IFPHK was established in June 2000 to develop and maintain high professional standards and self-discipline for providers of financial planning services in Hong Kong, to ensure that the consumers are well-served and their interests are protected. IFPHK has successfully obtained the authorization from the CFP Board (U.S.) to be the sole licensing body for the testing and certification of CFPCM certificants and AFPTM certificants in Hong Kong and Macau. Members are from diverse professional backgrounds include banking, insurance, independent financial advisory, stock broking, accounting and legal services.

Problems Encountered

• Difficulty in Updating the Old System

The Project Manager in IFPHK reviewed that, before the implementation of the new system, program errors probably happened after upgrades, whenever the organization was in need of modifying the system. The upgrading process of the old system was chaotic, which was difficult for them to follow up. It was quite time-consuming for them to solve the instability problem of the system. In the long term, IFPHK decided to implement a new membership management system to put an end to the disorder and also enhance their daily operations.

Developing Process

After studying the demonstrations from a few solution providers and contemplating on different aspects, IFPHK concluded that TOGO system has a clean and user-friendly interface and the price is reasonable. As TOGO has concrete related experience and it also allows the flexibility for customization to fit their daily operations, IFPHK finally chose TOGO web-based system.

Advantages of using the new system

• Quick search function

IFPHK currently has more than 7,000 members. Information of all members is already filed in the TOGO system. The Project Manager of IFPHK reviewed that when IFPHK staff needs to search for members' information, the quick search function helps them to attain the information needed right away. This saves a lot of time for information searching.

• Stable and easy-to-understand opearations

The Project Manager of IFPHK expressed that the interface of TOGO system is easy to understand. Staff feels that the new system is easy to master. They can well-operate the system after a simple training. In addition, as the new system is more smooth and stable, it saves their waiting time and allows them to finish their work efficiently.

• Satisfactory after-sales services

TOGO professional consulting team always provides prompt replies whenever there are system problems or system modification is needed. The team always provides suitable solutions within a short period of time. Upgrade processes of the system are done orderly and are traceable. It reduces troubles and saves time.

Meeting client's expectations

In conclusion, the Project Manager of IFPHK is very satisfied with TOGO system and TOGO after-sales services. They expressed that the new system allows flexible modifications in order to fit diverse operations and the system runs very smoothly. TOGO's after-sales services also provide technical supports within a short period of time. They believe that TOGO can continue to cooperate and support IFPHK's future development.

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Kamigumi (H.K.) Co., Ltd. is the Hong Kong branch of Kamigumi Co., Ltd. Founded in 1876, Kamigumi is specialized in providing logistics and transportation services. It is now a listed company in Japan with head office located at Kobe port and having over 4,000 employees worldwide. Its business areas include port transportation, warehousing, freight forwarding and road transport, land transportation, customs clearance, shipping agency, civil engineering and construction, transportation of heavy cargo and installation, packaging, factory and warehouse cargo handling, etc. Kamigumi also focuses on hotel and marina facility, restaurant and coffee shop management. Besides, its business covers real estate sales, rentals, brokerage management and import and sales of household products as well.

Benefits of using the new system

• Saving Time, Efficiency Enhancement by 30%

After adopting the TOGO Web-based ERP Solution, Kamigumi no longer needs to spend a lot of human resources on inputting data. According to Mr. Thomas Wan, the Project Manager of Kamigumi, "while using TOGO system, since computer is in replace of manpower, data is required to input once only. This has reduced the duplication of work and improved our productivity by 30%." Meanwhile, as TOGO system supports flexible searching engine, Kamigumi's staff is now able to search documents with diversified criteria in a moment. With a smooth working process, their operating time has been reduced substantially.

• Operating Cost Reduction

In system cost aspect, as TOGO Web-based ERP Solution supports unlimited users anywhere, no matter how many manpower will Kamigumi increase in the future, no extra user fees would be needed. Aside from that, simply with a browser (Internet Explorer), all users can access to TOGO system anywhere any time. Since no software installation is required for each computer, even if the computer is broken down, user will be able to get back to the system again after basic computer restoration. This not only cuts down the installation time, but also greatly reduces operating cost for the company.

• Process Clarity

In management aspect, TOGO system assists management in supervising the overall operation effectively. All processes including quoting, shipping, warehousing and accounting can be seen at a glance. In addition, the management level can easily obtain the company status by generating analysis reports from the system to facilitate decision making. For the staff, the system prompts them to work according to the operating procedures and schedule. This not only avoids confusion caused by human mistakes, but also speeds up the process through linkage between every procedure which ultimately enhances operating efficiency.

• Customized Module Strengthens Office Liaison

TOGO prefab system provides a considerable flexibility for the company. In addition to the modifiable system to fit diverse needs, customers can also choose their own modules and functions according to their business scope. As for Kamigumi, their system is composed of Shipping, Inventory, Accounts and Human Resources modules. And to harmonize with their operation process, these modules are further modified. On the other hand, since Kamigumi runs disperse branches in various districts, it does cause much inconvenience in operation. However, through the advantage of TOGO Web-based ERP Solution, all the operation can be done on the internet everywhere. Without regional limitation, all branches can now collaborate with one another easily. Thomas anticipated that they would take this Web-based advantage and implement the system to their China offices.

• Coherent Format Enhances Company Professionalism

Thomas is very satisfied with the system, especially the advantage that it unifies the document formats from all departments. Before using the system, the staff has to set up the layout for different documents, such as quotation, delivery note and invoice in Excel files, which results in various document formats. Yet, after implementing the system, documents of assorted types can share a coherent and standardized format, which directly enhances the company professionalism and reputation for business development.

• Environmental Friendliness

The new system allows the company to cut down their paper wastage. In the past, every time when there is any change in invoice or quotation, the staff has to reprint the documents again. However after using TOGO system, users can amend the data on the system and send the documents to customers through email after they are confirmed and approved. This has cut down the unnecessary use of paper. Simplified procedure is the market trend nowadays and it is a symbol for green enterprise.

• Perfect After-Sales Services

TOGO professional consulting team assists users in adapting to the new operation mode with the system in a short period of time. Thomas claimed, "At the beginning of the implementation stage, some of our staff could hardly get used to the new operation process. However, with the training provided by TOGO professional consulting team and their supports on phone and through email, all staff knows the system well now. This has greatly increased our work efficiency."

Meeting client's expectations

In conclusion, Thomas is very satisfied with the system, "TOGO Web-based ERP Solution has not only fulfilled our requirements, but their professional consulting team can also suggest solutions according to our operation process to meet our expectations. If I have to grade them, I will give them 90 marks." Kamigumi has long been targeting at "zero mistakes" as their company goal. With the help of TOGO system, they will soon achieve this goal effectively.

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Oriental Element Manufacturing Co. (Oriental), established in Hong Kong in 1972, is the first company which built plant, specializing in the production of the internal combustion engine filter. Since 1996, Oriental has become the sole agent of the world's largest filters and radiators factory, ADR Group, in Hong Kong. In 2011, Oriental introduced ADR Group's top lubricating oil to Hong Kong truck industry, aimed at providing excellent, more affordable, more environmental-friendly and more efficient and durable products.

Problems encountered

• Incorporation with company operation

The Project Manager expressed that, before using the new system, the previous one was only able to make simple sales records, but not able to provide analysis reports to assist in making market analysis. When the company wanted to apply some appropriate sales tactics in order to improve the sales performance, they often spent a great amount of labour and time to generate home-made reports.
In order to let the company understand the sales conditions clearly with ease, they decided to implement TOGO Trading Solution to solve the problems mentioned above.

Advantages of using the new system

• Making market demand analysis

After using the new system, users expressed that the system interface is easy to understand and to use. Also, Oriental can pinpoint the product category with the highest sales amount and the best-selling product to increase its market competitiveness. Through analyzing the latest sales and inventory data, they can then apply suitable strategies to increase their market share of certain products in the industry. The Project Manager expressed that TOGO system helps Oriental becomes the market leader in providing filters for light trucks and heavy trucks in Hong Kong. Apart from this, the number of customers and sales amount has increased for 30% and 60% respectively within 5 years.

• Operating cost reduction

TOGO system allows real-time inventory inquiries. The Project Manager can identify the inventory level and the storage time of different items at the warehouse. Company can thus decide which products with lower sales volume they should stop to purchase. This helps reduce slow movement stocks and free more space to keep the best-sellers. Apart from this, the new system provides system-modification service in order to match with company's operation process, which improves work efficiency and reduces operation cost.

• Raise company's profit

The new system successfully helped Oriental to become a perfect example of the "80-20 rule", which is a common rule of thumb in the business world to categorize the products and customers. The Project Manager described that, "the market analysis reports and charts provided by the system assist us to set up clear business goals and plan effective operation strategies. Our average profit has increased $400,000 per month."

• Satisfactory after-sales service

The project manager expressed with high satisfaction that, "whenever there are system enquiries or system modification is needed, TOGO technical team can always understand customers' requirements, and reply promptly with appropriate solutions. If I need to score for their after-sales service, I would give 100 full marks."

Meeting expectations

In conclusion, the Project Manager is very satisfied with both the new system and TOGO after-sales services. They found that the new system allows flexible modifications in order to fit their workflow and assist in providing relevant sales analysis reports. Plus TOGO's comprehensive after-sales services, they believe that TOGO can continue to cooperate and support their future development.

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Launched in Paris, Qeelin has become within just a few years a recognized international fine jewellery brand. It was bought by PPR which is the world's third-largest luxury group in 2013. Qeelin has developed a very strong brand identity expressed through a contemporary Chinese environment in its boutiques and a blend of East and West inspirations in its jewellery collections. Qeelin collections are available in Paris, London, Shanghai, Beijing, Hong Kong, Singapore and Tokyo.

 

Problems encountered

In the past, Qeelin did not have any experiences in using ERP solutions. As the company's business flourished, many problems were encountered. As the storing of inventory and account data was mainly performed by manual input, errors were inevitable and such directly affected the quality of sales and customer service of Qeelin. Moreover, many human resources and time were wasted with regard to those problems. Therefore, the company decided to pursue an ERP solution.

Developing process

Helen Chiu, the Director's Assistant of Qeelin, was assigned to select a solution that perfectly fits the company. With her experience in using the solution, Helen recognized her company's needs soon. In setting up the requirements for the solution, she requested, "What our company needs is a simple and user-friendly solution. The solution should not be standardized. In other hands, it should allow the flexibility for customization." During the selection process, after watching the demostrations and deliberations, Helen and her company chose TOGO as their ERP solution provider. "The interface of TOGO solution is easy to use. Also, it is flexible for customization according to our requirements."said Helen.

Advantages of using the new system

• Minimize human errors increase accuracy

Before using TOGO solution, Qeelin had its own accounting system for dealing with accounting matters. However, staff are required to enter data in the system as well as MS Office. Repetitive work was unavoidable and human errors such as typing errors incurred. Besides, there were inaccuracies of data as it was not real time update. By using the new system, these problems are solved because the TOGO solution links the whole business operation together from the very front end Sales towards Accounting. Now, the data in the system is more reliable. It is time-saving as the data can be retrieved from the database with just a click.

• Cost reduction and increment in productivity

In the past, the company used to spend plenty of time in processing Stock Take as some files had to be consolidated before getting the stock balance in Excel. Now, it can be done within a minute with simply a click, and the balance will be shown. "It is faster and easier to do my routine duties after installing the new system. Now I just need to spend half of the time after using the system and I can have more time to deal with other duties." said Helen.

• User-friendly

The primary objective of the TOGO screen design is to be user-friendly. The outlook of every screen is very similar and some of the TOGO customers can even use the whole system without any training. "Every screen is very similar, our staff is able to use other screens after learning the very first one." Helen said. Guillaume Brochard, Qeelin's co-founder, accessed the solution in France and commented, "The solution is good and user-friendly."

Meeting Client's Expectations

To conclude, Helen is contented with the ERP solution and the after-sales service provided by TOGO. In the foreseeable future, Qeelin targets to apply the solution to its shops in Hong Kong and Paris. Helen remarks, "This enables the management level to obtain the most updated information from the front end Sales. Quick and accurate responses can be made to cope with the competitive business environment in order to enhance competitiveness of our company."

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The Sunguard Group is a multifaceted firm specializing in manufacturing, exporting and marketing consumer products. Key product lines include automotive leather seat covers, headrest DVD monitors and deluxe leather home furniture. Incorporated in 1992, the Sunguard Group has established production facilities, offices, distributors and a professional sales network covering mainland China, Hong Kong, the US and Europe to distribute their products in local and overseas markets.

Problems encountered

Project Manager pointed out that the old system of their Hong Kong Headquarter has been used for more than 5 years. Some of the functions could not cope with company's development and enhance accordingly. As the U.S. office of the group was using another system, information could not be synchronized and shared across the offices. Therefore, they hoped to implement a new system to link up the offices in different places effectively, support their daily operation flow in an all-rounded way and let the management understand the condition of the whole group clearly.

Developing process

After watching the demonstrations from a few solution providers and contemplating on different aspects, Sunguard finally chose TOGO system. Project Manager explained that the price of TOGO system is reasonable and cost-effective. On the other hand, TOGO's web-based nature can fit their requirements. The management can catch on the business more easily and thus they can manage different offices in a more effective way.

Advantages of using the new system

• Reduced manual tasks and increased efficiency

Project Manager revealed that the previous system in local offices could not synchronize with those in overseas offices. They often needed to transfer information manually. This was time-consuming and inconvenient. After switching to the new system, information from different offices can be integrated. This helps streamline their operation flow and enhance their work efficiency. Around 30 percent of manpower has been saved. Meanwhile, the new system also provides customized reports, which are designed entirely according to company's requirements. By clicking the button once, the system can generate the report right away. They no longer need to waste time on making reports manually.

• Flexible functions

As the group is still expanding its business, the system may need flexible modifications from time to time. Project Manager mentioned that TOGO system can add different self-defined functions according to company's requirements in order to tie in with the latest operating conditions. In other words, the system can develop together with the company and it is cost-effective.

• Comprehensive customer service

Project Manager is satisfied with TOGO after-sales services and said, "TOGO team listens to us patiently and provides corresponding services based on our new requirements. As a customer, I would give 7 marks and hope there will be room for future improvement."

Meeting Client's Expectations

In conclusion, Project Manager expressed high satisfaction with TOGO system and after-sales services. They think that the system is stable and fulfills all their requirements. They believe that TOGO can support Sunguard's future expansion. They will also recommend TOGO system to their friends or other companies.

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YARDWAY GROUP (hereafter called "YARDWAY") is listed on the Main Board of the Stock Exchange of Hong Kong. It has six subsidiary companies and rapidly developed into a leading transportation equipment provider in HK and PRC. It provides high-quality transportation facilities, special purpose vehicles and all-round after-sales services. Besides its operation in Hong Kong, YARDWAY has been working in the PRC market, with representative offices in Beijing, Shanghai, Guangzhou, Shenzhen and Xiamen. Today, sales of products and services would reach not only a number of mainland provinces, but also different parts of the world.

Problems encountered

• Existing system cannot cope with company operations

According to the comments of Ms. Pat Yuen, the Secretary of Managing Director in YARDWAY, the former system has been used for nearly 9 years and was limited to be used in Hong Kong only. Due to the business expansion in PRC markets, YARDWAY needs a complete web-based system to cope with the daily business operation in different locations.

• Slow searching speed and manual searching process

Mr. Chris Chan, Sales Administrator of YARDWAY, said that whenever he wanted to search particular data/records from the former system, he needed to find out the reference number of a particular purchase order from the hard copies and then input the reference number into the former system as a keyword to interlink with its relevant information. The procedures was time-consuming.

Implementation Processes

Before implementing TOGO web-based system, YARDWAY and TOGO had a detailed study on the requirements of different functions in YARDWAY, in order to ensure a complete integration of TOGO web-based system. After system installation, TOGO specially arranged a parallel run of both former system and TOGO web-based system in YARDWAY, to provide a buffer for fine-tune and assure smooth transition into TOGO web-based system. Finally, YARDWAY has successfully implemented TOGO Sales, Purchase, Maintenance Service, Inventory and Accounting modules.

"The parallel run of both former system and TOGO web-based system has been carried for 3 months. TOGO provides full supports in different ways including but not limited to hotline, fax, email and also remote access to our system. TOGO is able to solve all technical issues instantly." Chris said. Both Chris and Pat are very satisfied with the after-sales services provided by TOGO.

Benefits of Using TOGO Web-based System

• Definite speed enhancement

With the former system, the connection between two local offices of YARDWAY depended on remote control software. The system speed was far too slow and required long waiting time during login. However, after shifted to TOGO web-based system, different offices are able to share the latest information from the same database server instantly and the responding time is much rapid than before.

• Multi-locations access

The subsidiary companies of YARDWAY have been using TOGO web-based system for daily operation. They are located not only in Hong Kong, but also some provinces in PRC such as Beijing and Zhuhai etc. Users are able to login to the system wherever they could access to the Internet with a browser, such as Internet Explorer. No installation is required on each subsidiary company or each workstation. This is one of the advantages of using TOGO web-based system.

Moreover, Pat said the former system would duplicate the document reference numbers while two offices were using the same system function at the same time. In order to avoid this data integrity problem, they have to amend the particular documents manually. The amendment was time-consuming and required communication between two offices to reserve the reference numbers. Pat was unhappy with the problem. Since TOGO web-based system is designed with user experience and different locations could share same information instantly. They said problem happened in former system was solved completely.

• Flexible and practical searching functions

TOGO web-based system provides a practical and flexible search engine to enable speedy search of data, therefore users are able to response to customer enquiries immediately. Chris said the new web-based system could smoothen their working processes and also help to save time.

• User-friendly and flexible

Chris said that the interface of TOGO web-based system is clear and user-friendly. The web-based system allows users to open several screens simultaneously to handle multi-tasks. It also allows temporary storage of incomplete documents for future update, to avoid delaying the next working procedures. "We do not need to provide any system training to our new staff. In fact, anyone who can read the wordings, he/she will know how to use the system" Chris said.

• Comprehensive system functions

TOGO web-based system is capable to fulfill demands of different subsidiaries and different departments. In the view of management, TOGO web-based system offers auditing and controlling functions as well as user access right control, which enable system administrator to control the data flow within the organization.

• Perfect after-sales services

Apart from arranging system training to users in YARDWAY Hong Kong operation offices, TOGO also assigned representatives to her Beijing office for system training. YARDWAY is very satisfied with TOGO after-sales services. "After installation of the new web-based system, TOGO offers various support channels and allows system modification according to our requests." Chris said.

Meeting expectations

In conclusion, TOGO web-based system at YARDWAY is superior to the old system in all aspects. "TOGO web-based system has simplified our workflow and enhanced our working efficiency. It could certainly fulfill our expectations. The overall implementation of TOGO web-based system is very successful" Pat said.

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Yauw Lien Electrical Mfg. Co., Ltd. has over 20 years'experience in the manufacturing industry. It mainly produces hair-care products, barber tools, and the OEM and ODM of household appliances. The products are exported to Europe, South and North America, Australia, Korea, Japan and Greater China, etc.

Problems encountered

• Existing system cannot cope with company operations

The original system of Yauw Lien was quite stable and has been adopted for years. However, it could not fully support the company's operational changes and long-term development. After considerations, the company decided to pursue TOGO Web-based ERP Solution^TM, which is flexible to be amended according to the company's needs.

Advantages of using the new system

• Significant Efficiency Enhancement by 200%

The new system enables Yauw Lien to deal with different tasks simultaneously by accessing the system, which could only be done by fax or email before. Staffs can now work more efficiently. This saves a lot of time and improves efficiency by 200%.

• Increment in Accuracy and Stronger Connection

TOGO's system connects several departments and information can be shared among departments once inputted. This reduces the time of doing duplicated works, increases accuracy and strengthens connections between departments.

• Easy Operation

TOGO Solution is user-friendly. Staff can operate easily with minimal training. As a result, less time is spent on training new staff and efficiency is definitely improved.

• Enhancement in Service Level

With TOGO Solution, Yauw Lien provides better customer services. The system provides real-time checking of Purchase Orders, enabling quicker responses to customer inquiries and better follow-up actions. It also improves the problem of missing orders. On the whole, the system enhances the quality of Yauw Lien's customer services.

• Operation Optimization by Analysis Reports

With real-time operation data, the management can get to know the company's most recent situations. They can also optimize operations using the system's analysis reports. These reports evaluate the whole working processes and provide useful data in making business decisions, so as to reduce redundant working processes. This directly enhances efficiency, productivity and competitiveness of the company.

Meeting expectations

Yauw Lien was satisfactory with TOGO's system and after-sales services. "TOGO listens to our needs and reacts in a short period of time. Besides, the system fulfills our requirements. It is flexible and easy to modify corresponding to the company's development. We believe that the system will also be able to support our long-term development in the future."